When we first started selling machines, our after-sales service was just like everyone else’s:
A+ in catalogs and trade fairs. C- on your shop floor.
Back then, we’d get final acceptance of the machine and walk away. We would only come back if you called us with a problem.
It was impossible to understand how to improve our machines. Or how to make life easier for those who use our machines every day.
We had to take a step back and admit it: we were flying blind.
So we asked our customers directly.
They explained the real problems in production and maintenance with complete clarity—what they needed once the machine had been approved.
Do you know what our customers told us?
What they really needed was for us to make their day-to-day smoother.
Our training fell short.
Spare parts took too long to arrive.
When a problem arose, technicians were slow to reach the plant.
And something all too common with almost all machine OEMs: when they did have an issue, calling technical service was almost worse than calling your phone company.
Our current service offering is the result of listening—and of building solutions together with our customers.
Today, we provide service and technical support packages that optimize machine performance, increase productivity, and ensure durability.
NDT study with your real parts prior to investment.
Detailed report to decide with certainty—no risk.
80% of issues solved remotely.
Global network for anything that can’t be fixed at a distance.
Spare parts
Guaranteed availability of critical parts.
Fast shipping from strategic stock locations.
Maintenance
Upgrades
Machine retools to inspect new part types.
Upgrades that extend service life and prevent obsolescence.
Training
Periodic training to keep operators always production-ready.
Train-the-trainer courses to build in-house experts.
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